Everything about getting your order, in one place. If your question isn't answered here, email breadp27@gmail.com — we reply within one business day.
What happens after you order
1 — Order placed
You get a confirmation email straight away with your order number. Keep it — that number is what you'll use to track the parcel.
2 — Processing (1-3 business days)
Your order goes to our fulfilment partner within 24 hours. They pick, pack and inspect it, which normally takes 1 to 3 business days.
3 — Shipped
The moment it leaves the warehouse you get a second email with a tracking number. You can follow it yourself at any time on our tracking page — you don't need to contact us to find out where it is.
4 — Delivered
Typically 10 to 18 days from the day you order. Delivery is free on every order, fully tracked, and for EU deliveries all applicable taxes are already included in the price you paid. Nothing further is due when it arrives.
Why 10-18 days and not next-day
Your adapter ships directly from our fulfilment partner rather than from a European warehouse we'd have to stock and staff. That's the reason it costs €22.90 instead of €40. We tell you the window before you pay, not after.
If something goes wrong
Tracking hasn't updated in 10 days
Email us. We'll either send a replacement or refund you in full — your choice. You won't be left chasing a parcel on your own.
The estimated window has passed and nothing arrived
Same answer: replacement or full refund. Just email us with your order number.
It arrived damaged, or it's the wrong item
Send us a photo. We'll replace it or refund you. Don't post anything back — return postage across Europe costs more than the adapter is worth.
It works, but you don't want it
Our 60-day keep-it guarantee: email us within 60 days of delivery and we refund you in full, and you keep the adapter. No forms, no photos, no argument.
Your rights as an EU customer
You may cancel within 14 days of receiving your order for any reason, without giving a justification, under Directive 2011/83/EU. We'll reimburse all payments received from you, including standard delivery costs, within 14 days of being told. This statutory right applies in addition to our 60-day guarantee, and nothing in our terms limits it.
Refunds
We process approved refunds within 2 business days. Your bank then typically takes a further 3 to 5 business days for the money to appear. Refunds always go back to the original payment method.
Changing or cancelling an order
If it hasn't shipped yet, email us and we'll cancel it and refund you in full. Once it has shipped, the 60-day guarantee and your statutory withdrawal right both still apply.
Where we ship
Portugal, across the European Union, and a number of other countries. Available destinations are shown at checkout. Delivery is free everywhere we ship.
Track your order
Open the tracking page and enter your order number or tracking number.